Device not recognized in iTunes for Windows (iOS)

Your iPhone, iPad, or iPod touch may not appear under Devices in iTunes after you connect it to your Windows PC. Any of the following may also occur:

The device cannot be restored in iTunes.

An exclamation point, question mark, plug symbol, or "X" appears next to the device's entry in Device Manager.

During an update or restore, the device may no longer be recognized by iTunes.

Solutions

• Check that you have the latest version of iTunes installed on your computer. In iTunes, select "Check for updates" in the Help menu.
• Verify that the 30-pin to USB cable is not damaged. If another cable is available, test with that cable instead.
• USB cables that are bundled with third-party products or accessories might support only charging those products (and not transmitting data) or they might work only with the product with which they were sold. Using one of these cables to sync could cause issues. If you are using a third-party case, such as an extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.
• Verify that Apple Mobile Device Support is installed

• Reinstall iTunes for Windows XP
• Reinstall iTunes for Windows Vista, Windows 7, or Windows 8

• Check for third-party software conflicts

Certain phone and cellular device connectivity software from vendors such as Samsung, Nokia, Bora, Novatel, Sony, Android, LG, Sierra, Huawei, Pantech, or Motorola may cause your device not to be recognized. If you have such software on your computer.

• Remove iTunes and all related Apple software. After reinstalling iTunes, test the device.
• Contact the vendor of your phone connectivity software if the issue returns.