- the computer doesn't recognize your plugged device
- the computer does recognize it but you still can't access its memory
- either the phone or the computer hangs up after plugging in your device
- you plug your device in but "nothing happens"
- you plug your device in but Windows fails to install necessary drives so you can't access phone storage
- the automatic installation of PC suite provided by your device's manufacturer fails
First, you have to make sure that the physical connection is working. When the phone is plugged in to the PC via USB cable, look for a USB icon on that row of icons at the top of the phone's screen.
If the icon doesn't appear, check to make sure the USB cable is properly inserted on both ends. Unplug and replug it. If that doesn't help, try another USB port. if still no response,
Restart your phone and your computer. This may actually helped in some cases. If you've been using your computer or phone for a long time without restarting, they may be simply overloaded
If it doesn't help, try on another computer.
If it works in the other computer, see if you can find another USB cable that works with your PC and your phone and try that.
You might have a hardware problem with your phone, your PC, or your cable. On the other hand, you might simply have the phone set wrong.